The Banking Ombudsman Scheme is a quasi-judicial mechanism established by the Reserve Bank of India (RBI) to address customer complaints against banks regarding specific services. Here’s how you can raise a complaint:
The Banking Ombudsman Scheme is a mechanism established by the Reserve Bank of India (RBI) to address customer complaints against banks regarding specific services.
Eligibility-Banking Ombudsman
- You are an individual or a small enterprise (turnover less than Rs. 75 crore) with an account in a bank regulated by RBI.
- The complaint pertains to services provided by the bank in India.
- You have already tried resolving the issue with the bank directly and are dissatisfied with the outcome.
Complaint Channels:
- Online: Visit the Complaints section on the RBI website (https://rbi.org.in/Scripts/Complaints.aspx) and fill out the online complaint form.
- Downloadable Form: Download the complaint form from the RBI website, fill it out, and submit it to the concerned Banking Ombudsman office by post or in person. You can find the contact details of your local Banking Ombudsman office on the RBI website (https://bankingombudsman.rbi.org.in/).
- In Person: Visit your nearest Banking Ombudsman office and submit the complaint form in person.
Complaint Requirements:
- Clearly state the nature of your complaint and the specific service you are dissatisfied with.
- Attach copies of supporting documents such as bank statements, correspondence with the bank, etc.
Internal Process:Banking Ombudsman
Banking ombudsman-
The Banking Ombudsman will investigate your complaint by contacting the bank and seeking their response. They may also request additional information from you. The process typically takes around 30 days, but it can extend depending on the complexity of the case.
Resolution:
The Banking Ombudsman will attempt to reach an amicable settlement between you and the bank. If a settlement is not reached, the Ombudsman may pass an award, which is binding on both parties.
Additional Information:
- You can find more information about the Banking Ombudsman Scheme, including the list of services covered, on the RBI website (https://www.rbi.org.in/commonperson/english/scripts/FAQs.aspx?Id=3407).
- You can also seek guidance from consumer rights organizations or legal professionals if needed.
Please note: This information is specific to the Banking Ombudsman Scheme in India. If you are located in a different country, the process for raising a complaint is different.
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